Mission & Values
“UniGroup Relocation is a team focused on delivering superior service – to every customer, every time – without compromise or excuses. Earnings are the measure of our efficiency and customer satisfaction the measure of our success.”
The UniGroup companies value our reputation for honesty and integrity. We are strongly committed to the highest standards of ethical conduct in every aspect of our dealings with our constituencies - customers, associates, communities, suppliers, agents and Shareholders - and will rigorously enforce compliance with their policies and procedures and the government laws and regulations affecting our business.
Our vision is that UniGroup will be the first choice for global moving, relocation and logistics services for residential and corporate customers, from household goods to high-value, specialty products, providing superior service to every customer every time.
The guiding principles of our “Customer First” philosophy dictate that:
- We will be easy to do business with;
- We will be a leader in quality;
- We will provide easy-to-understand pricing for services;
- We will establish our brands as the preferred choices among customers; and
- We will be environmentally responsible
In executing this philosophy, our culture places a high degree of importance on accepting accountability for each move from end-to-end and our focus is on the “touch points” with the end user in our service cycle. Isolating these critical junctures, the points where your employees come into contact with us, we’ve assigned tangible responsibility and accountability to our global network. By offering equity positions in our privately held enterprise, we are assured that our global network shares a vested interest in the success of each client relationship.